In its latest report, Juniper Research is looking to mobile operators and the risk they’re facing from billing errors and fraud. According to the research company, carriers face losing nearly one-quarter of revenues — nearly $ 300 billion — by 2016. However, this could be mitigated through the implementation of revenue assurance and fraud management solutions.
The “problem” occurs because of the increased level of billable events, which made operator-billed revenues skyrocket to more than $ 900 billion last year. Then again, this high figure also brought an upsurge in leakage across the revenue cycle from sales to network configuration, rating and billing.
At the moment, revenue leakage levels are highest in the Africa & Middle East where there are particularly high rates of interconnect bypass fraud (under which fraudsters avoid paying call termination fees) and SIM cloning.
Other key findings from the report include:
- Given that both revenue assurance and fraud management utilize the same data, operators can and should deploy a single technology platform that enables both sets of operations.
- Lack of cross-departmental collaboration and information-sharing remains a hurdle to reducing leakage.
As usual you can get additional information about the report from Juniper’s website.