Scicom to Become the World’s First 3rd Party Help Desk to Install AetherPal for Smartphone Support
Union, NJ (PRWEB) March 3, 2010
AetherPal Inc. (http://www.aetherpal.com) announced today that Scicom has become the first helpdesk to install the AetherPal remote control solution for Smartphone support. With the use of AetherPal, Scicom will be able to remotely handle and resolve any issues that occur on a Smartphone, independent of its location. Mobile subscribers will experience faster Trouble Ticket resolution and will not need to try and resolve problems themselves. The helpdesks will be able to handle issues remotely as if they had the Smartphone in their hands, thereby significantly reducing the troubleshooting time. AetherPal, being one of the most user friendly software applications, will also help to reduce operator training time for the Customer Care organizations.
Leo Arivana, CEO of Scicom, said “Faster Trouble Ticket resolution times and fewer duplicate commands between the mobile subscriber and the Customer Care personnel will provide increased customer satisfaction. This technology will be cheaper for the operators to deploy, significantly decrease the number of device returns and reduce the number of subscription cancellations while providing a true value added service”.
“AetherPal is very excited to announce this commercial relationship with Scicom” said Larry Smith, AetherPal Vice President of Sales, “As the global smart phone penetration rate continues to increase at a very rapid pace, we will continue to deliver best in class troubleshooting solutions for wireless Customer Care organizations around the globe”.
Scicom is a global CRM Consulting, Technology services, Education and Outsourcing Company. Scicom “Customer Focused Business” strategy builds on its expertise in consulting, technology, education and outsourcing to help clients perform at the highest levels so they can create sustainable value for their customers. Using their industry knowledge, service-offering expertise, technical capability and by improving operational performance and delivery, they help clients increase revenues from their existing customers, retain their current customer base and proactively acquire new customers.
Headquartered in New Jersey, AetherPal develops innovative software solutions focusing on the Wireless Communication sector. The company’s product portfolio includes Smartphone Customer Care support solutions for wireless service providers and handset manufacturers. The benefits of using AetherPal include increased customer satisfaction, a significant decrease in customer care costs, reduction in mobile subscriber churn, as well as a reduction in No Fault Found (NFF) device returns.
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